Introduction

These Terms and Conditions govern your use of this website. By accessing and using this website, you agree to these Terms and Conditions. If you do not agree with them, please do not use this website.

About This Website

This website is operated by Natalie Wilkie, Counsellor, Psychotherapist and EMDR Therapist.

The information provided on this website is intended for general information purposes only and should not be considered psychological, psychiatric, medical or other professional advice.

No Therapeutic Relationship

Use of this website, including contacting me by email or telephone, does not create a therapeutic relationship.

A therapeutic relationship is established only following an assessment and mutual agreement to work together.

Emergencies and Crisis Support

This website and email communications are not monitored continuously and are not suitable for emergency or crisis situations.

If you are concerned for your safety or the safety of another person, or require urgent support, please contact:

• NHS 111
• Your GP
• Emergency Services (999)
• Samaritans on 116 123
• Or another appropriate crisis service

Accuracy of Information

Reasonable efforts are made to ensure that the information on this website is accurate and up to date. However, no guarantee is given regarding the completeness, accuracy or suitability of the information provided.

Intellectual Property

Unless otherwise stated, all content on this website, including text, graphics and images, is owned by or licensed to Natalie Wilkie.

Content may not be copied, reproduced or distributed without prior written permission.

External Links

This website may contain links to third-party websites for information or convenience. Responsibility is not accepted for the content, availability or privacy practices of external websites.

Limitation of Liability

To the fullest extent permitted by law, no liability is accepted for any loss or damage arising from the use of this website or reliance on information contained within it.

Nothing in these Terms and Conditions excludes liability where such exclusion would be unlawful.

Complaints

I am committed to providing a professional and ethical service.

If you have concerns or wish to make a complaint, please raise this with me in the first instance so that I can seek to resolve the matter.

A formal complaints procedure is available on request.

As a registered member of the British Association for Counselling and Psychotherapy (BACP), I work within the BACP Ethical Framework and clients may also access the BACP Professional Conduct Procedure where appropriate.

Privacy

Personal information is handled in accordance with the Privacy Policy published on this website.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

For any questions relating to these Terms and Conditions, please contact:

natalie@counselling-exeter.co.uk

Last updated: June 2026.