Privacy Notice

This Privacy Notice explains how I collect, use, store and protect personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller

Natalie Wilkie

Counsellor, Psychotherapist and EMDR Therapist

Email: natalie@counselling-exeter.co.uk

Telephone: 07444536080

I am registered with the Information Commissioner’s Office (ICO) as a data controller and am a registered member of the British Association for Counselling and Psychotherapy (BACP).

Information Collected Through This Website

This website does not use contact forms, booking forms, user accounts or comment functionality.

If you contact me by email or telephone, I may collect personal information that you choose to provide, including:

• Your name
• Email address
• Telephone number
• Information relating to your enquiry

Please avoid sending sensitive personal or health information by email unless necessary, as email is not always a secure means of communication.

How Your Information Is Used

Information provided through enquiries is used to:

• Respond to your enquiry
• Discuss counselling, psychotherapy or EMDR services
• Arrange appointments where appropriate
• Maintain professional records where required

The lawful basis for processing enquiry information is legitimate interests and, where applicable, contractual necessity.

Client Information

If you become a client, I will collect and process personal information necessary to provide counselling, psychotherapy and EMDR therapy services.

This may include special category data relating to health and wellbeing. Such information is treated as confidential and managed in accordance with UK GDPR, the Data Protection Act 2018 and the BACP Ethical Framework.

As part of safe and ethical practice, aspects of client work may be discussed anonymously in professional supervision. Supervisors are also bound by confidentiality and professional obligations.

Confidential information will only be disclosed without consent where there is a legal requirement to do so or where there are serious safeguarding concerns involving risk of harm to the client or others.

Website Hosting and Technical Information

This website is hosted on WordPress. The hosting provider may automatically collect technical information such as IP addresses, browser information, device information and server logs for security and operational purposes.

I do not use this information to identify individual visitors.

Cookies

This website uses only cookies necessary for its operation.

No advertising or marketing cookies are intentionally used.

Sharing Information

Personal information is not sold or shared for marketing purposes.

Information may be shared where required by law or where necessary for professional, insurance or regulatory purposes.

Data Retention

Client records and related information are retained securely for six years following the end of therapy, after which they are confidentially destroyed, unless there is a legal or professional requirement to retain them for longer.

Enquiry information is retained only for as long as reasonably necessary.

Complaints

I aim to provide a professional and ethical service. If you have concerns or wish to make a complaint, please raise this with me in the first instance so that I can seek to resolve the matter.

If a complaint cannot be resolved informally, details of my formal complaints procedure are available on request. As a registered member of the British Association for Counselling and Psychotherapy (BACP), clients may also refer complaints to the BACP in accordance with their Professional Conduct Procedure.

Your Rights

Under UK GDPR, you have rights including:

• The right to access your personal data.
• The right to request correction of inaccurate information.
• The right to request erasure in certain circumstances.
• The right to restrict or object to processing in certain circumstances.
• The right to lodge a complaint with the Information Commissioner’s Office (ICO).

Changes to This Privacy Notice

This Privacy Notice may be updated from time to time. The latest version will always be available on this website.

Last updated: July 2026